SafeGuard Your Printer
When you buy one of our high-quality printing solutions for your warehouse or production line, you might be tempted to skip the on-site service plans to save some money. But investing in a maintenance plan can be a smart decision in the long run. From making sure your workflow is uninterrupted to getting expert support when you need it, on-site service plans are an investment that gives you peace of mind. Let’s explore some of the benefits of signing up to our SafeGuard managed service contract for your business.
If you want to reap the benefits of coding technology that’s working as seamlessly, effectively and efficiently as possible, an all-in approach is required. A regular optimisation routine will likely prevent printing errors altogether. That means checking everything from parts, wear and tear, cleanliness and print statistics. A number of high-wear items should be replaced yearly.
In order for your coding and packaging operations as profitable as possible, they have to be as efficient as possible. To remain profitable and efficient, they have to stay running. That’s where regular checks can come in. When you get a PrintData engineer to do regular checks, you have the peace of mind that comes with knowing your printing machinery is functioning at optimal performance and delivering the highest productivity possible. Day in, day out.
Timesaving on Repairs
If your critical printer happens to break down, it’s important to get it up and running as soon as possible. Shipping your printer to a remote authorised repairer takes time. You also might risk shipping the printer with insufficient packaging, causing more damage.
With our SafeGuard service plans, a licensed technician comes to your business site and avoids the shipping process altogether. Priority is placed on customers with service plans, so in many cases, the technician is on-site the same day. Service contracts are the best option to get critical printers up and running quickly.
Prepare for the Unexpected
On-site service is a great way to prepare for unexpected printer breakdowns. Unless you have a crystal ball, it’s hard to predict the future. You create a budget at the start of the year, allocating funds, but unpredictable things happen. Expensive printer repairs don’t have to be one of those things. If your platen roller, printhead or touchscreen suddenly fail, your service plan can help. We bring trained technicians on-site, as well as parts and genuine supplies. Labour costs associated with the repairs are covered. There are no financial surprises, just quick and reliable repairs.
Training for employees
Even if you train all your operators thoroughly when the hardware is first installed, some employees may struggle with the technology and how to implement it. A benefit of signing up to our service agreement is the free operator training for your employees, including online courses for some products. This is to ensure your staff is better equipped to use, maintain and repair your complex printing equipment.
Convenient and Cost-Effective Solutions
While we only sell high-quality, durable industrial printers, sometimes even the best factory-certified parts fail. Getting repair quotes from other specialists and shopping around for the best deal is inconvenient. Our onsite service contracts provide you with discounted replacement parts and a qualified technician. The technician is skilled in most brands of printers, parts, and supplies. They arrive the same business day, in most cases, with parts in tow. You don’t have to worry about verifying the parts because we only use genuine ones. Having a printer down is stressful enough, so let us make the repair process easy for you with an on-site service plan.
The Better Choice
As you can see, a managed service plan is a great option to give you peace of mind with your purchase. In addition to on-site repairs, we also offer preventative maintenance, training and remote support. PrintDATA is a full-service partner. From printers to repairs to supplies, we’ve got you covered.
For more information on our levels of service plans available, contact us today.