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I first contacted Albert at Print Data when our old style Printer failed. He was more than helpful and accommodating to assist us from the first phone call. The style of printer we had was very old and the new style was a large change for us at Laminex. He came down and looked at what we had, assessed the best option for us and sent through a quote within days. We decided to install a new Printer on one of our lines as a trial. Albert even came down and assisted with installation. Seamless transition for us. The trial was so good we have installed these Printers on all our LPM Lines, now and are looking at going into other areas if possible. Print Data + Albert have been very accommodating and helpful through the whole process.
As a production-based business, we rely heavily on our label printer daily. As with any technology, it's common knowledge that printers know when something's urgent. They can smell fear. Thankfully PrintDATA can also sense the panic in the air and have saved us on a couple of occasions with their lightning fast on-site maintenance and repairs at the drop of a hat. Always arriving with a smile, the guys have no problems explaining what's going on in simple non-techy speak and either fixing the issue or sourcing parts as quickly and efficiently as possible. We're confident PrintDATA has always got our backs!
We find PrintData to be a valuable local resource, able to provide recommendations on suitable printers, source them and then provide the follow up service to keep them running smoothly. We also use PrintData to successfully fix issues with printers we’ve previously bought. A great team that knows thermal printers.
I have been using the services of PrintData for the previous 7 months and can highly recommend them to any prospective business who needs great customer service and prompt servicing and repairs. We use their services to maintain our printers and have always found Jeremy to be friendly, helpful and able to provide professional advice on all of our printing needs. PrintData is an integral part of our business success.